SHIPPING AND DELIVERY
Rolland carries out all shipments by express courier. The transport cost in Italy is set at 6 Euro for total amounts under 65 Euro and is free for higher amounts. The transport cost in Europe is set at 15 Euro for total amounts under 150 Euro and is free for higher amounts.
Delivery times to the Customer are between 3 and 5 business days, considered in terms of the Italian calendar. For shipments islands, delivery may take an additional 1-2 business days considered in terms of the Italian calendar.
The delivery times start from the moment the e-mail confirmation is sent that the products have been shipped to the Buyer, and the day when the purchase of the products online is made official will be excluded.
In the event of a delay in the delivery longer than 14 (fourteen) business days, considered in terms of the Italian calendar, the Buyer will have the option to cancel his/her Order. The order must be cancelled within a maximum of 30 (thirty) business days starting from the expiry of the delivery deadline provided in the e-mail confirming the shipment, by sending an e-mail to firstname.lastname@example.org
Only if the delay in the delivery is attributable solely to Rolland and/or the carrier, the Buyer will have the right, in addition to the cancellation of the Order as provided above, to the reimbursement of possible shipping costs incurred, provided the entire Order is returned by the Buyer to Rolland. The reimbursement of the costs will be made as indicated in the Returns and Exchanges Section, within 14 (fourteen) business days following the date of receipt of the merchandise.
If the Order is not returned intact and complete, or if the delay is not exclusively attributable to Rolland or the carrier, the Buyer may not claim either a reimbursement of the amounts paid by him/her, or a new shipment of the products ordered if he/she does not prove, by any means, that he/she is not responsible for the delayed delivery.
2. Non-conformity of the Products purchased
In the event of a defect in conformity as provided in Art. 129 Consumer Code, the legal warranty listed in Articles 130 and 132 of that same rule will apply. The Buyer will therefore have the right to the restoration, at no cost, of the conformity of the item through replacement.
3. Clear non-conformities
The Buyer or the recipient of the Order is asked to check the condition of the package and the Products at the time of delivery. In case of anomalies to the package (package damaged or open, trace of liquid, etc.) and/or the products ordered (missing, defective or damaged products), the Buyer, or the recipient of the Order, must return the Products to Rolland following the procedures described below. Failure to comply with the correct procedure excludes any claim against the carrier and/or Rolland, including the right to the reimbursement of the Order and/or the redelivery of the Products.
1. In case of defects determined in the presence of a DHL employee:
- Refuse the shipment and immediately state all the reservations regarding the anomalies encountered clearly and in detail. These reservations must be indicated by the Buyer or the recipient of the Order, on the specific coupon of the DHL driver.
- At the same time report the refusal to Rolland Customer Care by e-mail to the address email@example.com
2. In case of defects determined without the DHL employee:
- Report all the reservations concerning the anomalies found clearly and in detail to Rolland Customer Care by e-mail to the address firstname.lastname@example.org within 3 (three) business days.
4. Hidden non-conformities
Should the defects of conformity concern the contents and/or the quality of the Products and cannot be immediately detected by the Buyer at the time the merchandise is received, he/she will have, under penalty of forfeiture, a period of 2 (two) months from the date of the discovery, to report the defects encountered, as provided by Art. 132, paragraph II of the Consumer Code. The report of the defects encountered must be made to Rolland Customer Care by e-mail to the address email@example.com. In any case, Rolland cannot be held responsible for the defects in conformity which may appear 2 (two) years after the delivery of the Product. The action directed at enforcing the defects not deliberately concealed by the seller must be filed, in any case, within 26 (twenty-six) months of the delivery of goods.
5. Procedure in case of non-conformity, clear or hidden, of the Products
The Buyer, or the recipient of the Order, must report the clear or hidden non-conformity of the Products ordered to Rolland Customer Care by e-mail to the address firstname.lastname@example.org
The Rolland Customer Care may request information relative to the identity of the Buyer or, possibly the recipient of the Order, and conduct any verification which may be necessary. The Rolland Customer Care will provide the Buyer, or the recipient, with the procedure to be followed to return the non-compliant Product, or to receive the missing Products.
Once the Products are received, Rolland will check the condition of the shipment and the Products. Relative to the Products, Rolland will evaluate whether they are actually defective, damaged or do not correspond to the description provided on the Site. Should this verification be positive, in conformity with the provisions of Art. 130 ff. of the Consumer Code, Rolland will replace the non-compliant Product and will send it to the Buyer within 14 (fourteen) business days following the receipt of the Products. The shipping costs will be paid in full by Rolland. If Rolland is not able to replace the Products by the aforementioned deadline, they will immediately inform the Buyer at the e-mail address provided at the time of the purchase and will reimburse the Buyer for the cost of those Products and the shipping costs, if the Buyer provides proof of the cost incurred to return the Products. The reimbursement of the price will be made by Rolland as indicated in the “Policy of returns” Section, within 14 (fourteen) business days following the date it receives the Products.
If, after having examined the Products returned, Rolland reasonably considers that the Products cannot be considered defective, damaged or non-compliant with the description on the Internet Site, the Buyer will not be entitled to the reimbursement and the Products will be returned to him/her with the shipping costs exclusively charged to him/her.
6. Right to withdraw
The Buyer, pursuant to Art. 52 of the Consumer Code, can exercise the right to withdraw within fourteen business days starting from the actual physical possession of the package containing the merchandise ordered: the instructions for the return can be viewed in the “POLICY OF RETURNS” Section of our Site.